FAQ

Frequently Asked Questions

How can I place an Order?

Placing an order with Anytime Simple Online is simple.

  • Firstly, select the items you wish to purchase and click the Red “Add to Cart” button to add the item to your order. Continue with this process with any other items you wish to purchase
  • Once you have finished shopping, click on the “My Cart” icon in Black at the top right of the page.
  • Confirm your order, then select proceed to checkout.
  • You will then be prompted to either login to your existing account or create a new account if not already registered.
  • Follow the prompts at the bottom right hand side of each page to complete the process.

Payment Information:

How can I make the payment online?

When purchasing online with Anytime Simple, you can make the payment via the following methods:

  • Paying via Visa, MasterCard, American Express or PayPal through our secure site
  • Paying via PayPal where you will automatically be redirected to sign into your online PayPal account

Will my details be Safe & Secure if I pay by credit card?

To ensure Anytime Simple online purchases are secure and protected, all transactions are protected using Shopify’s online security. The transactions are PCI compliant and allow for 3D security. Ensuring that your personal information is protected is key for all orders that you place through Anytime Simple. Anytime Simple Online uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. Please note that when you look at Anytime Simple’s URL you will see that it starts with 'https:' rather than the more common ‘http:’  that signifies that you are now linked via a secure mode to our site for browsing and payment.

 

PayPal

What is PayPal?

PayPal is a payment method for online purchases that allows users to send and receive money securely online. PayPal offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.

How do I sign up for PayPal?

You can sign up for a PayPal account on PayPal website.

Who do I contact if I have a problem with my PayPal account?

You need to contact PayPal customer service directly. Please visit PayPal.com for further assistance.

When will my payment be deducted from my PayPal account?

Payment will be deducted from your PayPal account prior to Anytime Simple sending you a Tax Invoice as proof of purchase.

Are your prices in Australian Dollars (AUD)?

All pricing is in Australian dollars.

Do your prices include GST?

All prices are GST inclusive.

Order Information:

When you order with Anytime Simple, we like to keep you informed every step of the way. Regardless if your shipment is being sent from within Australia or from outside of Australia you will receive email advising you once the order has been dispatched and the tracking number is available.  

The email will also provide you the link to the respective carrier service where you would be able to track the progress of your delivery.

How long does the delivery take?

A key point of difference between us and many other online retailers is that a significant number of our products are located in Australia. This means we are able to fulfil orders more quickly. Below are rough guidelines to order fulfilment depending on your state.

  • VIC 2-3 business days
  • NSW & SA 3-5 business days
  • WA and NT 7-10 business days

Please note that the delivery times can be impacted by the peak delivery seasons and public holidays. For the products located outside of Australia the delivery is roughly 15 business days.

Can I cancel or change an order?

Please contact one of our Customer Service Representatives on 049 3263 976 (Mon-Sat 9am-6pm AEST) or email us info@anytimesimple.com and they will advise whether a cancellation or a change to your order is possible

It is only possible to cancel or change your order if the dispatch process has not commenced.

 

Returns Policy:

Damaged or Faulty Goods

If you received the package/item damaged, it should be reported within 24 hours. We make sure that we package our products securely to avoid damaged deliveries.

Please send a photo/video showing the damage in order to review by our team and will respond with further steps/instructions. Please read our Refunds policy for more details.

Refunds or Exchange:

If you decide to change your mind, the item doesn’t fit the original purpose or it was purchased by mistake, it will be under a change of mind policy. You are welcome to return it under this policy but this can be done within 7 days only. 

A photo/video of the item’s condition is required for assessment. Products are required to be inside the original package and unused condition. Failure to do so might deny the refund.

Refund – The total refund will be minus the original postage that was used to send the product, handling fee, and 5% administration fee. The return postage will also be under your own cost/expense. Please read our  Refunds policy for more details.

All refunds will be deposited in the same method that was used for the items purchase. For any inquiries or for further assistance please contact one of our Customer Service Representatives via phone 049 3263 976 (Mon-Sat 9am-6pm AEST) or email us info@anytimesimple.com

How do I return an item to Anytime Simple?

If you wish to return an item, please contact our Customer Service team and they will advise you what is possible and take you through the necessary steps. We kindly ask you to have your purchase order number and email address used during the order process to hand, so we can locate your order.

The Customer Service team can be contacted via phone 049 3263 976 (Mon-Sat 9am-6pm AEST), or email at info@anytimesimple.com

Do I need the original packaging when returning items?

Original packaging is required where the customer has changed their mind or would like to exchange for a different item, or colour, and to protect the items in transit in the unlikely case that the item was damaged when you received it. Please note that the item must be unused and returned within 7 days of receiving your Return Authorisation Number.

If the item is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted as long as the item is packaged appropriately to be sent back via a courier service.

Customer Service can be contacted via phone 049 3263 976 (Mon-Sat 9am-6pm AEST), or email info@anytimesimple.com to discuss further. Please click to read our Refunds policy in for more details.